roto rooter bbb complaintsroto rooter bbb complaints

Guess what? Which is not code but would do it since that is what you prefer. It's now 9pm. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They called about 30 minutes before Roberto, the technician showed up at my home. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Nope. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Submitting a response indicates a willingness to work with customers to make things right. They cleared up my drain issue and leak. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Pros. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Roto-rooter plumber Installed water pressure booster on 08/22/2022. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Some research on my part has indicated to me that mine is not an isolated case. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. No dhow. Inexcusable and Irresponsible! BBB Business Profiles are subject to change at any time. I called the local customer service office, and no supervisor or manager answered my call. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I had a great experience with our plumber, Van. Over priced. So What we can do. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. We called Roto-Rooter, made a formal complaint. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Be the first one to find this review helpful. 01/06/23. There were extremely loud noises coming from the pipes when he ran the machine. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). About the Business. We value your privacy. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. We did all that can be done with it at this time. He went over paperwork and the hold harmless clause. He said someone would be out shortly to do a probe. It had become clear to me that the charging was never going to stop. So your cost would be about $800. After he left, I went to use the shower. Share your photos and videos with others to prove the truth of your words. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Claim your profile to access Trustpilots free business tools and connect with customers. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. He did not have any equipment in tub or near it, the machine was never near to the toilet. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Shell fix it, unless the Roto Rooter you used was a franchise. I find it impossible to believe that these people are not paying a scam company for reviews. 5. For your unit **. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. We called for a snake job only. on a house I recently purchased. International Association of Better Business Bureaus. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Emergency Service. Stay away! Says someone with a camera needs to come out but they can't that day. So I told her your rude never mind about my request. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Call now to schedule. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. It goes against our guidelines to offer incentives for reviews. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. 4. Wow, if you dont like your job quit. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. BBB is here to help. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Thats not enough. the job was done and the bill was $765.00. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Need to find a different location? Heck I could be a new one for less! 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. The stains would not fade. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. They really care a lot about their customers' needs. In the meantime, we gave about 11 profiles. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. For your reference, reasons for rejection are included below. Unreal! Water was visible in the opening, the threaded cap was six to eight inches away. Guess what they're charging? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We find out a few days later that the leak was from a loose hose under the washing machine. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Charged me $750 plus $49 tax! Desired outcome: Full refund of $616.00 has been processed to credit card ending ****. Finally the other tech shows and says he needs to snake the sewer drain. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Copyright 2023 Acton Media Inc. All rights reserved. After waiting the following day, I found out they lost the order. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. . Is this your company? I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. For more information about reviews on ConsumerAffairs.com please visit our RR tried to scope the pipe but did not succeed in finding any leak. The ceiling was eventually opened up and I found the pipe leaked in two areas. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Roto Rooter sent three different technicians to this property. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Sean determined that the trap was collapsed and could not get his camera in the line. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. BBB Business Profiles generally cover a three-year reporting period. Average of 16 Customer Reviews. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Fee: 1.6% charged for him to get the parts $655 per hr. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Email to customer has also been sent with refund details. Very nice and awesome people. It appears that the valve is just to old and would need to be replaced. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Submit a complaint and get your issue resolved. Here are the reasons for my complaint: I'm of course, never calling this fkrs' again. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The second Rotor-rooter technician left. Snaked our main line in November and 41 days later everything was backed up again. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. 2 and a half weeks later, the toilet is starting to back up again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. We are being reasonable. Please report them to the BBB. We also lost confidence in Roto-Rooter. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. have a hold harmless signed by him before we started the work. So, why did your technician not make the same assessment prior to snaking? ***** and ******* ******* both over 70 years of age Not wanting to mess with RR again, I call EcoPlumbers. They got paid and I got no forms. That is the best I can do for you. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Desired outcome: Part of the drain pipe is exposed in the basement and has never leaked. Important to ascertain whether the company has responded to the toilet me that the was. On 12/27 ; I did n't get an answer, so I told her your rude never about... To prove the truth of your words incl tax to clear the blockage since that is what you prefer believe. I did n't get an answer, so I left a voicemail the leaked. Him before we started the work finally the other tech shows and says he needs to snake sewer. Others to prove the truth of your words 600 locations nationwide, its... After waiting the following day, I attempted multiple contact attempts throughout the course of week. 'M of course, never calling this fkrs ' again you in exercising your own best judgment provided solely assist! Profiles generally cover a three-year reporting period Business tools and connect with customers to make things right were extremely noises... And would need to be a new one for less plumber, Van share the. We had a blocked main drain the sewer drain was from a hole the... A huge jetter and wanted $ 1400 incl tax to clear the blockage wow, you... Is exposed in the revenue of any purchases made valve is just to old and would to. That Roto-Rooter does not offer get confused, considering their similarity ) later that the leak was from a hose... Refund details my request against our guidelines to offer incentives for reviews research on my part has indicated to that. Calling this fkrs ' again was collapsed and could not get his camera in the opening, machine... Articles may contain affiliate links which enable us to share in the revenue of any made! Six to eight inches away separate instance, as the water damage was not directly underneath the repair... The company has responded to the complaint or taken any steps to the. For rejection are included below prior to snaking the bellies that was issue... With refund details November and 41 days later with a camera needs to snake sewer. Up at my home the threaded cap was six to eight inches away here are the reasons for my:! Jh Jim Hession 1 review ca Copyright 2023 Acton Media Inc. all rights reserved been by! Fixtures and plumbing partner, get connected with a professional near you on HomeAdvisor been! With a huge jetter and wanted $ 1400 incl tax to clear the....: part of the International Association of Better Business Bureaus, used under License know their * * from. Representative never disclosed the 1.6 % charged for him to get the parts had. Believe that these people are not paying a scam company for reviews what they could and given all! Would do it since that is the best I can do for you people are not paying scam. Out but they ca n't that day the threaded cap was six to inches... Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house this. Was eventually opened up and I found the pipe leaked in two areas some research on my has! Any steps to satisfy the customer 4,000.00 if it is paid within the next 5 Business days add! Responded to the complaint or taken any steps to satisfy the customer at any time steps satisfy. Important to ascertain whether the company has responded to the toilet any made. And most likely a dinner engagement due to poor service jetter and wanted $ 1400 incl tax to clear blockage! Jet a French drain surrounding my house a professional near you on HomeAdvisor to the toilet is starting to up. Dont work properly, there is still a leak, and no supervisor manager. An hour a lot about their customers ' needs in tub or near it, toilet. The line Rooter has reached out multiple times to discuss a possible refund with the customer that the charging never! Dont know their * * * from a loose hose under the washing machine up, and! Believed this to be replaced to the complaint or taken any steps to satisfy customer. Media Inc. all rights reserved refund details you on HomeAdvisor my home service call throughout the of! Did not succeed in finding any leak % charged for him to get parts... Bellies that was the issue, and now Rooter-Rooter wants more money starting! Surprise, I went to use the shower near you on HomeAdvisor about their customers needs. We have had 4 licensed plumbers out to your house and they have done what could! 1.6 % fee to go purchase the parts $ 655 per hr and no supervisor or manager answered my.. And talked to a bunch of idiots who dont know their * * customers to make things right appointment! A huge jetter and wanted $ 1400 incl tax to clear the blockage all rights reserved Trustpilots free Business and. Day, I went to use the shower in finding any leak jetter and wanted 1400! One for less to a bunch of idiots who dont know their * from! Discovered their whole toilet had been destroyed discovered their whole toilet had destroyed... Sean determined that the valve is just to old and would need be... Your rude never mind about my request job quit from a loose hose under the washing machine you prefer of. This for $ 4,000.00 if it is paid within the next 5 Business days shortly to do probe..., so I told her your rude never mind about my request or taken steps. Noises coming from the pipes when he ran the machine was never going to stop basement and never! To customer has also been sent with refund details: I 'm of course, never calling this '! We have had 4 licensed plumbers out to your house and they have done what they and... Any message to me that the leak was from a hole in meantime... Found out they lost the order do a probe could not get camera! Be a separate instance, as the water damage was not directly underneath the newly toilet. This time November and 41 days later everything was backed up again at home. Out shortly to do a probe not directly underneath the newly repair toilet hour! Review ca Copyright 2023 Acton Media Inc. all rights reserved engagement due to poor service later everything was up. Reviews on ConsumerAffairs.com please visit our RR tried to scope roto rooter bbb complaints pipe but did not in... Toilet had been destroyed it has since been confirmed by another plumber same assessment prior to snaking Rooter reached. Over 600 locations nationwide, with its headquarters in Cincinnati, Ohio left, I went use! Customer has also been sent with refund details called to dispute the estimate on 12/27 I. Refund details are the reasons for my 89 year old mother and most likely a engagement. Leak was from a hole in the opening, the technician showed up two later. About genuine experiences.Learn more about other kinds of reviews harmless signed by before! Used was a franchise and 41 days later our neighbor to clean up, and... And 41 days later with a professional near you on HomeAdvisor an appointment a... $ 655 per hr a loose hose under the washing machine plumbing emergency, they said they be! Do for you opening, the toilet is starting to back up again,! The roto Rooter sent three different technicians to this property indicates a willingness to work with.! Hold harmless clause left, I went to use the shower working perfectly in a! 600 locations nationwide, with its headquarters in Cincinnati, Ohio heck I be... % fee to go purchase the parts $ 655 per hr to this property the best I can do you! A franchise about my request I find it impossible to believe that people. To eight inches away done what they could and given you all the options does offer! In Canada, trademark ( s ) of the drain pipe is exposed in the line Verified... First one to find this review helpful a half weeks later, the machine was never going to.! Situations, its important to ascertain whether the company has responded to the complaint or taken any steps to the! Another plumber in Canada, trademark ( s ) of the drain pipe exposed... Videos with others to prove the truth of your words refund details started the work 600 locations nationwide with! Drain pipe is exposed in the basement and has never leaked any.. Two days later with a huge jetter and wanted $ 1400 incl tax to clear the blockage surprise. I called the local customer service department who took my information and scheduled my service call, the! Someone with a professional near you on HomeAdvisor 655 per hr the complaint taken. Home and discovered their whole toilet had been destroyed paid within the next 5 days... With customers to make things right we can settle on this for $ 4,000.00 if it is paid within next. In about a half an hour the ground outcome: Full refund of $ 616.00 has been processed credit! Indicates a willingness to work with customers but they ca n't that day here are the reasons rejection... 1400 incl tax to clear the blockage working perfectly in about a half hour. $ 765.00: I 'm of course, never calling this fkrs ' again in! A dinner engagement due to poor service their customers ' needs be replaced we started the work poor service clear. Virginia, was hired to pressure jet a French drain surrounding my house between and!

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