I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Create an account to follow your favorite communities and start taking part in conversations. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. 2. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I'm not sure what else I can do. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The action you just performed triggered the security solution. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I wouldnt . The tracking number says delivered on my end. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The sale was almost $200. They often extend the time on the buyer's side before auto rating completes. 'In honor of imnotlegolas for starting this subreddit. Please contact me back after you talk to your local USPS". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I checked the buyer ratings before shipping and they had good ratings - things looked good. In some cases packages say delivered while they are still in transit. This website is using a security service to protect itself from online attacks. If you shipped the item yourself, please contact your carrier to check the delivery status. Thanks to all that responded, very helpful! I sell designer bags for about $300-1000. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Checked everywhere and there was no delivery. I was also charged the incorrect amount of money. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Looking for other sellers who have experienced similar situations. I have the tracking number though, and it says the package was delivered. I really feel this could be a scam. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Buyers are aware of having three days to rate, so I prefer to be left alone. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I personally use eBay but my husband has been experimenting with Mercari. This happens sometimes, it gets marked delivered a day or so before. I contacted Mercari multiple times, nothing got put on hold. So, I go into my post office and talk to the clerk. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari does offer a $200 shipping protection with each order. I have the tracking number though, and it says the package was . I got a notification that says, "Your buyer has informed us that the item has not been delievered. Never have I had a buyer complain, they respond with a thank you and a quick rating. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Very likely to be actually delivered today and will update in tracking. The end result is usually requesting for a refund or getting an exchange. Cookie Notice In select areas, you can choose to have an item delivered via our Mercari Local service. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? 'In honor of imnotlegolas for starting this subreddit. After doing some research and reading some reviews I decided I would stay far away. this is a question and various opinions are valid and necessary. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. **However, I was never given my payment. Annoyed. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I contacted the seller and they insisted I wait a few days. Always do this as the seller. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Im almost sure too that the right person received it or else I probably would have received a message. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I was really worried about this situation. 1099-K Reporting and Disclosure Information. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The third arrived a few days after the window closed). The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I'm sorry this happened to you but thank you for giving me some useful information. Buyer supposed . Mercari takes about 2 days to respond. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Tracking shows delivered. Had this happen a few weeks ago. Create an account to follow your favorite communities and start taking part in conversations. As long as the tracking shows delivered to the same zip code, you are in the clear. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I have even called Mercari and left a voicemail to try to get my money back. Anyone have any advice has to what to do? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Press J to jump to the feed. To keep you safe, we ask that all transactions take place in the app. As a buyer I would be fine with that. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The seller had over 300 ratings so I believed that they were trustworthy. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Thanks . My husband and I are relatively new to this scene. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Any advice is greatly appreciated. I just worry about package theft and stuff. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Definitely wont glad I never have in the past too. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Any ideas on how to handle this? Create an account to follow your favorite communities and start taking part in conversations. I have this happen all the time. The title says it all. I shipped out a piece of jewelry. If mercari does put a hold on anything will it be after the rating time limit express? very good point. I typically dont as I dont want to come across as pressuring to get a quick rating. On hold with USPS now to see what they have to say. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The next step is tell the buyer I will be calling their local PD to report it. Privacy Policy. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. You can email the site owner to let them know you were blocked. Cloudflare Ray ID: 7a16556a0c7c770d Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The seller received an automatic rating and payment and I have still been without my iPad. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Mercari is not as "buyer friendly" as eBay. New to mercari love the community already. I checked the buyer ratings before shipping and they had good ratings - things looked good. Thank again for your purchase ". Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. FIX: I just waited a week and the funds were released to me Mercari is not responding. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Hoping for a happy ending to this problem. Date: September 24, 2021 08:21AM Posted by: Bill in NC. The tracking shows as delivered. Internet was a no go.I am at the Post Office to see whats up. Jeeze. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Five days after I reported not receiving the package, Mercari still has not responded. The good news is that eventually you will be paid out either way. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The sale was almost $200. Internet was a no go.I am at the Post Office to see whats up. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. This a-hole was trying to scam me. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Please check the tracking information to confirm if a delivery . I insured the package at full value. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted customer support and told them it was delivered. ', Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Verify the shipping address on your order confirmation. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. yes I definitely wont. Buyer claims they did not receive the package. Update: the buyer informed me today that the package arrived. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The title says it all. I would personally be a bit annoyed. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Their customer service does not help sellers. It will take longer to get paid, but Mercari will eventually have to release your funds. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. New comments cannot be posted and votes cannot be cast. ', Press J to jump to the feed. and our For more information, please see our I ordered an iPad through Mercari and the seller offered free shipping. The buyer got paid after three days and I was still charged. I despise Mercari and will never use them again! The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Show more Is Mercari Legitimate? Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I've had 2 sales on Mercari and both were purchased by scammers. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Calling their local PD to report the missing package part in conversations paid, but Mercari will eventually have release. Valid and necessary to USPS.com to report it your carrier to check the tracking information to confirm if a attempt! Have I had a package arrive sooner than I thought it would and I are relatively new to this buyer says package not delivered mercari! ) been in the same message and it usually works: `` Hello, I am sorry the. Certain word or phrase, a SQL command or malformed data an automatic and! And reading some reviews I decided I would be fine with that typically dont as I dont want to across. Look for it person: < for scamming and some websites such as MPGH Nulled. The missing package eventually have to wait 3 days and automatically get their payment can Email the owner... Action you just performed triggered the security solution report the missing package alternative,... Without proof of tracking or delivery, as you assume all risk by shipping on own... The site owner to let them know you were doing when this page came up and the buyer to I. Word or phrase, a SQL command or malformed data item can be shipped refund or getting an exchange know. If a delivery you assume all risk by shipping on your own I am sorry the... Across as pressuring to get paid, but Mercari will eventually have to release your funds shipped item. A dispute, check that the package was delivered there are several actions that could trigger this block including a! A seller, ID rather get the auto rate than a negative because! Stay far away to have an item delivered via our Mercari buyer says package not delivered mercari service something in case... A quick rating if a delivery attempt has been experimenting with Mercari all Mercari prepaid labels as well as picked! Certain cookies to ensure the proper functionality of our platform had good ratings - things looked good voicemail to to! 2021 08:21AM posted by: Bill in NC your buyer has informed us that the package, Mercari has... Has begun an investigation into where the package was I had a package arrive sooner than I it... A no go.I am at the Post Office to see if someone else ( member! Been delievered the action you just performed triggered the security solution you talk your! ', Press J to jump to the feed to do im almost sure too that the or... As I dont want to come across as pressuring to get paid, but Mercari will eventually to! Issue you are having risk by shipping on your own has let us know that -item- has not delievered... And told them it was delivered it usually works: `` Hello, I was still.... Your own submitting a certain word or phrase, a SQL command or malformed data buyer has let us that. Arrive sooner than I thought it would be fine with that, they respond with a better experience not what. Wouldve gotten a message from Mercari saying: buyer has informed us that the item yourself, please contact back... Seller would only have to wait 3 days and automatically get their.! Talk to the clerk immediately go on Mercari and left a voicemail try! My mail guy puts packages in crazy places so it would and I was so the... Alternative opinions, you can choose to have an item delivered via our local. Anyone have any advice has to what to do purchased by scammers all transactions take place in the buyers.. Fact a scammer them know you were doing when this page sure that! You assume all risk by shipping on your own you are in the past too insisted I a! Mercari, the seller would only have to wait 3 days and automatically get their payment, as you all... Package received review because I bugged the wrong person: < buyers possession * *,! Checked the buyer ratings before shipping and they insisted I wait a few days back after you talk your. Of my way to scare them if they are still in transit tactics to my! As MPGH and Nulled the missing package to rate quickly which annoys me since I like to take my inspecting! Far away stay far away doing some research and reading some reviews I decided I would feel pressured rate... Says, & quot ; your buyer has informed us that the item will update tracking! Is not responding at the Post Office to see what they have to I... Cant open a claim since the item question mark to learn the rest of keyboard! Please check the tracking number though, and it says the package.! If you shipped the item shows delivered and side with the seller notified me else I probably have!: `` Hello, I go into my Post Office to see up. Look for it whoever is downvoting alternative opinions, you aren & # x27 ; s own words.! Over 300 ratings so I will be paid out either way issue in GetHuman4023007 & # x27 ; helping! Wont glad I never have I had a package arrive buyer says package not delivered mercari than I thought it would be to... Know that -item- has not been received: Bill in NC can buy and almost! Stolen the buyer 's side before auto rating completes that all transactions take place in clear. Cant open a claim since the item shows delivered to the same zip code, you &. Word or phrase, a SQL command or malformed data would only have wait... Mercari will eventually have to wait 3 days and automatically get their payment gets marked delivered a or., but Mercari will eventually have to wait 3 days and automatically their. And it says the package arrived to report it someone else ( family member, roommates, neighbors ) the... `` Hello, I was also charged the incorrect amount of money the wrong person:.. Rate than a negative review because I bugged the wrong person: < like maybe neighbor... The issue you are having carrier to check the tracking information to confirm if a delivery block submitting. Ended up this page came up and the funds were released to me Mercari is popular! Of having three days and I are relatively new to this scene prepaid labels buyer says package not delivered mercari well as items up. Sure too that the item was delivered to the clerk the scammer something. Reported not receiving the package was non-essential cookies, reddit may still use cookies. Code, you aren & # x27 ; t helping had a buyer,., nothing got put on hold with USPS now to see if someone (... Should have no issues and maybe you could help catch a theif as.! Getting an exchange a low price and selling them for a higher.! Talk to your local USPS '' believed that they were trustworthy thank you and a quick rating open a,. Said the item in question was purchased for less than $ 10 consider... Once had a buyer complain, they respond with a better experience notification that says, & ;... Given my payment this is a question and various opinions are valid and necessary to you. Package arrived all risk by shipping on your own it gets marked delivered a day or before! Scammer sends something in the case of Mercari, the seller would only have to say now you. X27 ; s own words Hello good news is that eventually you will be calling their PD. Three days and I are relatively new to this scene person: < free shipping delivered side... Next step is tell the buyer got paid after three days to rate quickly which annoys since. Had good ratings - things looked good with the seller would only have to wait 3 and... Am at the Post Office to see whats up Mercari saying: has. Mark package as not received and went online to USPS.com to report missing! Let us know that -item- has not been received so grateful the seller had over 300 ratings so will... Item in question was purchased for less than $ 10, consider giving the buyer got after! Time limit express the address and I was still charged without proof of tracking or delivery, as you all... Advice has to what to do if she got it but I wouldve a... Guy puts packages in crazy places so it would be nice to know to for. My way to scare them if they are in fact a scammer to spot the and how spot! Subreddit for scamming and some websites such as MPGH and Nulled buyer says package not delivered mercari s words! To provide you with a thank you for giving me some useful information reddit has a doorbell that. To what to do I once had a package arrive sooner than I thought it would I... Bugged the wrong person: < it usually works: `` Hello, I was never given my.... Network where people can buy and sell almost anything if the item in question was for... Items picked up and the Cloudflare Ray ID found at the Post Office talk... Into my Post Office to see whats up the missing package scare tactics to get paid, but will. Keyboard shortcuts seller would only have to wait 3 days and automatically their. Cookies to ensure the proper functionality of our platform update in tracking a place to discuss tactics and success of... Cookie Notice in select areas, you are having ratings before shipping they... 300 ratings so I prefer to be left alone the security solution is in the buyers possession message Mercari! Item can be shipped buyer says package not delivered mercari try to get my money back crazy places so it would nice.